Expressing Criticism So It Can Be Heard

I had an interesting talk with a client the other day. He shared: “When I first met my wife, I really appreciated her telling me what impact my behaviour had on her. I learned, for example, how it affected her when I was late and I worked hard to change my time management skills. However, about a year or two into the relationship, I gave up. Somehow I felt I couldn’t change enough and it felt like I was constantly being watched for a misstep. Each time she pointed something out to me that she had noticed about me, it felt like I was being stabbed in the heart.”

Why does criticism so often feel like we are being stabbed in the heart? Why does it make us feel fearful and defensive? Historically, being criticized and found lacking could lead to being ostracised from our tribe, and that could mean death, as we as humans were unable to survive by ourselves.

Even though a part of us knows criticism does not mean rejection and death, the more instinctive parts of our brain kick in and our nervous system goes into high arousal. Relationships require us to communicate honestly and to handle criticism constructively. If we stuff down our feelings and needs, they will either come back up in passive aggressive ways or will be kept down by methods of avoidance like addictions. In the first case, the person can’t help but make little digs, use sarcasm or putdowns, or worst of all, talk negatively about their partner behind their back. The avoidance methods take many different forms: physical symptoms like tension headaches or fatigue, addictions like drinking, gambling, overworking, having affairs, to name a few.

How does one express a complaint in a way that it can be easily heard and does not feel like being stabbed in the heart? The two main rules of constructive criticism are

  1. Tone of Voice

Your partner is more likely to be able to remain open if you use a soft, gentle, respectful and appreciative tone of voice. You are going to be more successful if you can approach him or her with affection, interest in their intent or experience, positive physical touch, smiles and even humour and laughter.

  1. Appreciations Need to Outbalance the Complaints

Gottman emphasizes the Magic Relationship Ratio of 5:1. That means for each complaint or criticism we need to receive five positive or appreciative statements. Other experts speak about similar ratios.

 

How do we ensure that ratio and help our partner remain open and continue to feel safe with us instead of watched? Warren Farrell, author of “Women Can’t Hear What Men Don’t Say”, offers two methods of successfully delivering criticism.

The first method is what he calls the “Plan Ahead Method of Giving Criticism”:

Step 1: Write Down Your Complaints

To figure out what the most important concerns are, it helps to write down our complaints on index cards and to put them in a box. The mere act of writing them down releases some of the negative energy. It also frees us from the need to keep reviewing the complaint in our mind. However, most importantly this helps us to sort out which complaints are the ones worth bringing up.

Step 2: Set a Predictable Time Each Week to Share

Gottman recommends a “State of the Union Meeting” every week to talk about what went well and what is not going so well in the relationship. Farrell calls it a “Sharing and Caring Evening”. Once you have set a predictable time each week, stick to it and turn the rest of the week into a “no-complaint zone”.

Step 3: Share at Least 4 Positive Feelings Before Each Complaint

During your meeting share at least four positive feelings with each negative. In order to do that make positive notes throughout the week whenever you appreciate something your partner is doing. An extra incentive is to do the positive notes ahead of time and leave these little notes for your partner as you notice it. That trains our “gratitude muscle” and shifts our focus to noticing the positive.

Step 4: Incorporate Humour and Romance

For your “Sharing and Caring Evening,” turn on music, light candles, face each other, touch and look into each other’s eyes. Share your 4-5 positives and then make one request for improvement or change. Then alternate; let your partner share in kind. Do three to five rounds of this depending on how much you have to share. Because you feel so understood, you might want to make love, but always return to completing the process after love making. Otherwise, the rest of the week as a complaint free zone might disintegrate.

 

It would be ideal, of course, if we could always just give criticism by using this Plan Ahead Method but sometimes a talk has to happen right in the moment. Farrell also provides steps for “The Spontaneous Method of Giving Criticism”:

Step 1: Identify Your Loved One’s Best Intent

Let’s say your partner is late because they got caught up in solving a problem for work. He lost track of time because he wanted to complete and finish a project. You might feel tempted of diving right into your own disappointment about him being late, or you can instead acknowledge his best intent, e.g. “I know that you are really responsible and I can see how you were trying to do your best to complete the task at work.”

Step 2: Identify Your Partner’s Dilemma or Struggle

Most of us are caught in a dilemma and when our partner can empathize with our inner struggle, we feel heard and understood. In our example, you could say, “I imagine you feel caught between wanting to be on time for me and feeling you need to finish and complete the work.”

Step 3: Identify the Feeling Behind Your Partner’s Dilemma

Empathy with our feeling experience also makes us feel seen and appreciated. “It must be stressful to have in the back of your mind that I am waiting for you.”

Step 4: Identify the positive character traits your partner exhibited in her or his handling of this situation

By doing that we show that their underlying character traits are not in question. They do not need to defend their values. “I imagine it is also hard to leave a project unfinished when you value responsibility and reliability as you do. I am always grateful when I can rely on you completing a project for me.”

Step 5: Recall relevant past conversations and use them to make your partner feel more understood

Instead of using past incidents to argue your own point and for ammunition against the other person, empathize even more. The rule for love relationships is, the more arguments we win, the more love we lose. “I remember how torn you were when your colleague left on vacation and you had to finish the project you were both working on over the weekend. He is really lucky you did that.”

After using the five steps, your partner feels understood and appreciated. They are still open and receptive. Instead of having to defend their values and choices, they can take a step towards you to resolve the problem together. Now it is time to gently share the impact the situation has on you and to work out a compromise which works for both of you.

Farrell points out that learning relationship language is the best hope of re-stabilizing our relationships and families which technology has destabilized and affected negatively. When we teach debate skills in schools, we teach listening for the purpose of uncovering the other team’s faulty analysis. In our private one-on-one relationships, especially our intimate relationship, this way of listening and arguing is like a termite is to wood. It slowly erodes the relationship. “Teaching children to debate without teaching children to listen is divorce training” (Warren Farrell).

 

To read more about how to receive criticism,

please read “Getting to the Complaint Underneath the Criticism“.

To learn relationship language and how to handle criticism,

contact me for

individual coaching sessions, couples’ sessions or workshops.

Angelika

905-286-9466

greendoorrelaxation@yahoo.ca

 

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Getting to the Complaint Underneath the Criticism

A couple of weeks ago a client was coming in for his session and he wanted to talk about our coach-client relationship. He needed me to listen to a complaint he had. He felt I was being unfair by putting all the responsibility for his relationships with his family members onto him. After all, the other family members should be given half of the responsibility. Part of me wanted to say “But that’s not what I meant…” and jump into an explanation and justification. I had to tell myself to breathe and to really be present with his words.

I needed to listen carefully to hear that he was feeling unsupported by me as his coach. I had to ask myself if there was a shadow showing up for me with this particular client. Was there an energy mirrored back to me by him that I wasn’t comfortable with and was I therefore rushing him to shift out of it? Was I pushing him too hard because I experienced him as a conscious man and had higher expectations of him than of an average client? Or was the approach and tools not the right ones for him? How was I being unfair to him and unsupportive?

I am very grateful to this client for speaking up and making me aware that there was a shadow projection going on. It would have been easier for him to just not return for the next session because it requires courage to speak up. He had the courage to bring it up and I was able to realize that I perceived him as not taking enough responsibility for his part in most of his relationships because he reminded me of somebody I know. So I was focusing on what he could do better instead of focusing on his progress.

Whether with a client, or in any of our other relationships, it is not always easy to respond to criticism without defensiveness and to stay open to hearing the complaint underneath. As mammals, we are hardwired to want to feel good in comparison to others and to not be rejected by others, so that we are not abandoned by our tribe, who we need for survival. So we have an inbuilt physiological response to being criticized. Stephen Porges speaks about how our body tenses up and how being criticized can shift our autonomic nervous system into defense mode as if we are being attacked. We experience a physical and emotional constriction.

Gottman highlights the importance for the speaking partner to make productive complaints rather than being critical and for the listening partner not to get defensive. Criticism and defensiveness are two of the “four horsemen of the apocalypse” who slowly erode our relationships.

The person who has a complaint needs to remember to deliver their complaint without blame or anger and as diplomatically and gently as they possibly can. But what about the person who is at the receiving end? Sadly, in our human interactions, it is unusual for the person who is being criticized to respond with curiosity and wanting to understand, rather than defensiveness. So, what can you do when your partner or somebody else criticizes you?

I find it helps to remember to breathe and self-regulate, so that we can truly listen and get to the complaint underneath the criticism. Dr. Kelly McGonigal recommends to “breathe with all your senses”. She reminds herself to “breathe with her ears”. You can feel how your body feels and strive to have a posture of openness. Drop your shoulders, come into your body and notice your breathing. “Lean in” as much as possible instead of shrinking away and protecting yourself. Leaning in translates into your body language and fascial expression and shows the other person that you are willing to listen and take their feelings and thoughts seriously.

Dr Rick Hansen talks about tracking moment to moment that your body is still okay and that you are not in mortal danger, you are not dying, even though our primitive brain might be under the impression that we are in danger. Dr Joan Borysenko even suggests to use a mantra like “All is well” to calm ourselves down when we feel attacked by criticism.

Instead of going on the defence due to our own feelings of inadequacy, which tend to get triggered, we need to just be quiet and listen properly. We need to be curious about what the other person has to teach us or needs from us. It can help to be honest and say, “I feel defensive right now but I don’t think this will help you or me so I am trying to stay open to what you are saying.” The admission of your own defensiveness, allows the speaker to feel heard and to explain a bit more how you can meet their needs.

Have the attitude to turn criticism that is usually hurtful into something actionable. Remember that underneath a criticism is a longing. Here are some examples:

Complaint: You never hold hands with me anymore.

Longing: I need some affection and holding hands makes me feel loved and connected.

Complaint: Why is it so hard for you to say thank you?

Longing: I feel unappreciated and would really love if you told me more often that you are grateful for what I do.

Complaint: You always overreact when I tell you bad news.

Longing: It would be much easier for me to tell you bad news if you stayed calm. Can you please take some deep breaths and not respond right away.

Complaint: You don’t know at all what I like!

Longing: I wish you would listen more when I express my likes and dislikes and show that you care what I like.

For more examples click here.

Next time your partner criticizes you, take some deep breaths, let them know you are doing your best not to get defensive, so that they know what you are struggling with and perhaps they can reassure you that they love you. Then listen very carefully for the longing. Be curious what you can learn.

Contact me for more information on either couple’s coaching or individual sessions to help you deal with criticism and defensiveness.

Angelika

905-286-9466

greendoorrelaxation@yahoo.ca

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You can also join me for this meditation to practice staying open instead of getting defensive

Let’s look at one another

Our Town

These are one of the last lines the character Emily from the play “Our Town” by Thornton Wilder says in the last act, after she has crossed over to the world of the non-living.

“Our Town”, written in 1938 and set at the turn of the century, is the second most performed show in North America and one of my favourite plays. It is currently playing in Niagara-on-the-Lake. Even though I have seen it unfold in different artistic versions many times over the last 40 years, it still gets to me each time; it touches me deeply and makes me reach for a Kleenex because it so beautifully captures the simple truth.

In the third and final act, Emily, who has just died in childbirth, misses life and wants to go back to relive a day. The other souls who have crossed over long ago urge her not to do it, but she has to experience this for herself. She chooses to go back to her twelfth birthday, when all her family was still together. It strikes her how young her parents look and that her brother is still alive. They all go about their mundane lives with ignorance for what the future brings. Going back with the awareness Emily now has, she can’t bear how they are not looking at each other, not really, how they are not quite present to the beauty and sacredness of each moment.

Her soul cries out: “Oh, Mama, just look at me one minute as though you really saw me. Mama, fourteen years have gone by. I’m dead, you are a grandmother, Mama. I married George Gibbs, Mama. Wally’s dead too. Mama, his appendix burst on a camping trip to North Conway. We felt just terrible about it—don’t you remember? But just for a moment now we’re all together. Mama, just for a moment we’re happy. Let’s look at one another.”

No matter whether we live in a small town in New Hampshire at the turn of the century, or in a big city in present day North America, how often do we actually stop and look at each other? Really look into each others timeless souls? We always have this “to do” list; we are caught up in one thing or another. When do we make time to just be; to see, hear, smell and feel each moment with each other? How often do we realize in all those ordinary moments the extraordinary fact of being alive?

Charlie Gallant as George Gibbs, Kate Besworth as Emily, Patrick Galligan as Dr. Gibbs, Catherine McGregor as Mrs. Gibbs and Benedict Campbell as the narrator/Stage Manager

As Shaw Director Molly Smith writes in her Director’s notes about the play, “There are so many reasons why Our Town is one of the greatest American plays. It’s plainspoken and is a deep meditation on love, family, marriage and death.”

What if we created more meditative moments with those we love, with our partners, our parents and our children, and even with a stranger on the street, to really see and know each other at a heart level? It takes awareness and courage to do that. The courage to stop running for a while towards some imaginary goal, the courage to drop meaningless conversations about material belongings in exchange for deeper communications, and most of all, it takes listening; really listening from your heart, allowing yourself to be fully interested in the other person.

 

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Marty, The Richest Man in Town

My friend Karen mentioned an inspirational book a while ago which is one of her favourite books. Not feeling well the other day, I grabbed the book as an easy read. My! It was an easy read, but am I glad I had a big box of Kleenex near by!

“The Richest Man in Town” is the story of Marty, a man in his seventies, who worked at Wal-Mart in a small town in South Dakota. What made Marty so remarkable that the author V.J.Smith decided to write about him?

Marty Martinson

Marty wasn’t like other cashiers. He loved people. He greeted every customer and really connected with them through listening, asking them interested questions or saying something nice to them, always coming from a truly authentic place. At the end, when the customers handed him money, he counted out the change, he “placed the change in his left hand, walked around the counter to the customer, and extended his right hand in an act of friendship. As their hands met, the old cashier looked the customer in the eyes. “I sure want to thank you for shopping here today, he told them. ‘You have a great day. Bye-bye.’”

His line up was always the longest. He made everybody feel special. People didn’t mind waiting for a friendly word, a handshake, or even a hug if they wanted one and a true connection from one caring human to another human. Marty spent about two minutes with each customer but he made those two minutes count. For those two minutes, the respective person—whether old or young, whether a cute little girl or a tough biker covered in tattoos—was the only person in Marty’s Universe. He treated everybody with respect and dignity.

Marty handshake

Marty was born in 1926, grew up during the great depression, served in World War II, and never had a lot of money throughout his entire life. He had a wife, who he still at 76 felt was the prettiest girl he had ever met, and four children. He was humble, kind and compassionate. He lived in a trailer, yet was one of the happiest people. He had understood some simple truths:

  1. Try to do a little more.
  2. Only you can make you happy.
  3. Relationships matter most in life.

If we just assume for a moment that this simple man had the simple knowledge to live a happy fulfilling life independent from his outer circumstances, we really have to ask ourselves honestly, “Am I giving other people or outer circumstances the responsibility for how I feel? Or am I taking full responsibility for my own happiness?” and “If relationships matter most in life, do I put enough time and love into my relationships?”

Marty - Goethe quote

Personally, I find that I have to re-adjust my priorities every so often. It is so easy to get caught up in working, networking or superficial social contacts. All this is important but when I am on my death bed what will truly matter? The moments of real connections, the ways in which I have touched somebody else in their heart, the times in which somebody else felt seen, heard and accepted.

The entire town seemed to know Marty because he had a friendly word for everybody who came through his line at Wal-Mart. And Marty was human and liked that people remembered him for his kindness and friendliness. However, it seems Marty also cared in the same way about his own family. Sometimes we care so much how strangers see us that we forget that the people closest to us are the ones who matter most. Did I take that extra moment to be truly present with my child as he or she was talking? Did I connect with my spouse today? Did I hold that loving space of just listening for my mother when she called? Have I given somebody the gift today to be the only person in my Universe for a few moments?

Being compassionate and caring is not necessarily about fixing problems for others. First and foremost it is about listening, acknowledging the other person and their feelings and showing them that they matter. Even if they choose to feel less than positive, can we hold that space without fixing? Holding the space does not mean commiserating with them and confirming for them that they are a victim of a situation. Holding the space means trusting that they are whole, complete and resourceful. It means knowing for them that they can and will change their experience and how they feel—in their own time and in their own way.

marty - Make every moment count

Choosing to do what matters most, to be fully present with every person you encounter, creates happiness for them and for yourself. Make each moment count. The happiness you give comes back to you. That’s why Marty, a simple man without money or college education, was the richest man in town.

Angelika

Relationship Coaching

greendoorrelaxation@yahoo.ca

905-286-9466

If you enjoy my posts, you can follow Greendoor to receive an e-mail notification whenever I post a new blog. All you need to do is to click the “follow” button in the right-hand corner of your screen.